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Hi, Thank you for reaching us out on Microsoft Community Forums. From you post it appears that Actron scanning suite does not see USB connection.

Which operating system is installed on the computer? Note: If Scanning Suite cannot find the device, you will see a “could not connect to the device” message. If this occurs, try using a different USB port or to e nsure the drivers are properly installed and a virtual COM port was created for the tool. You may try running the Hardware and Devices troubleshooter and check if that makes any difference: If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

Open the Hardware and Devices troubleshooter You may contact Actron for help with this issue. Program Bimbingan Dan Konseling Smartphones. Hope it helps! For any Windows questions, please keep us posted and we will be happy to help.